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Greetings and welcome to Barkeeper Secrets

Please briefly confirm that you are of legal age, as the following pages contain advertising information about alcoholic beverages.

Payment and shipping of cocktail sets

Have you decided on a cocktail set?

Very nice, we are happy for you! Pay now easily by going to checkout or using Express Checkout.

Attention: If you want to send the cocktail set directly to your loved ones as a gift, you must enter a billing address that is different from the delivery address in the checkout

How long does it take for my cocktail box to be shipped?

Our shipping usually takes a maximum of 3 working days

If we receive your order before 12:00 p.m., your order will be packed and handed over to the shipping company on the same working day. Depending on the day of the week, your order will be with you the day after tomorrow.

Our range simply explained

What do I mean by cocktail starter sets

Cocktail Starter Sets are sets that contain everything you need to mix cocktails at home. These sets include the matching cocktail glasses for your cocktail and accessories such as a cocktail shaker, a jigger, a bar spoon or similar. These accessories are supplemented with suitable ingredients such as: E.g. juices, syrups, lemon juice and bitters. Cocktail Starter Sets are perfect for beginners and experienced bartenders who enjoy mixing cocktails at home. These sets are a practical and convenient way to have everything you need to enjoy delicious cocktails without having to worry about purchasing individual tools or ingredients.

What are cocktail glasses?

Here you will find the right glasses for every cocktail set. Cocktail glasses are special glasses designed for the specific type of cocktail to allow for optimal presentation and experience . Each cocktail has its own typical glass that corresponds to its shape and size. Examples of this are martini glasses, margarita glasses or the classic fancy glasses.

What is a cocktail shaker?

The cocktail shaker is an essential tool for any bartender or cocktail lover. It allows you to mix your cocktails thoroughly and efficiently to achieve a perfectly blended and flavorful drink.

Our cocktail shaker is made of stainless steel and is durable and robust . The integrated bar strainer ensures easy handling and prevents ice cubes or other ingredients from getting into the glass.

Contents of the cocktail sets

What ingredients can I find in the cocktail sets?

Whether in starter sets or in the ingredient packs - depending on the cocktail, our cocktail sets contain selected bar syrups, premium spirits bottled by well-known manufacturers, fruity juices or even organic fruits , which we procure fresh for the cocktail sets every day.

What accessories can I find in the cocktail sets?

Our cocktail starter sets already contain all the utensils you need to mix the cocktails. This includes the glasses to match the drink as well as the in-house cocktail shaker from Bartender Secrets with an integrated bar strainer . All other components such as the chic little bar measure for measuring the ingredients or straws for each drink can be found in our starter sets.

Do I get instructions for each set?

It is important to us that you can mix your cocktails as easily and as deliciously as possible. That's why we include step-by-step instructions to match the drink with every starter set and every ingredient pack. And we don't want to leave it at that. To make it even easier for you to mix your cocktails, our recipes come with a QR code for the video tutorial of the respective cocktail. PS: So that you know where the cocktail comes from, we have written a few fun facts about the respective drink. ;)

How are the cocktail sets structured?

We send the cocktail sets in a decorative box with a matching cover for the cocktail. We provide all components with their own packaging and are also decoratively printed. You will find the accessories in stylish packaging , the selected spirits packed in a spirits box , and the glasses carefully and individually packaged . It is important to us that there is a wow effect when our cocktail sets are opened.

Any questions about the ordering process

How do I order from Bartender Secrets?

Have you decided on the products of your choice? Excellent! Orders can be placed online on our website, by telephone or by email .

How will I be informed about the order status?

You will receive a confirmation email once your order is placed and another email when your order has shipped .

Can I change my order after I submit it?

If you would like to change your order, please contact our customer service as soon as possible to check whether changes are still possible.

When is shipping free?

For orders over €59, you will not incur any additional shipping costs and we will deliver your order free of charge via Express Shipping, free of charge.

any questions about shipping

Where does Bartender Secrets deliver?

We deliver our products throughout Germany to all types of addresses and to PO boxes of your choice . Please don't forget to provide your personal postal number if you would like to have your order delivered to a parcel station .

When will my order be delivered?

If you order before 12 p.m. , we will ship your order the same day. Either way, we will generally process your order within 24 hours and deliver it within 1 to 2 working days . In short, in the best case scenario, your order will arrive tomorrow.

How will my order be delivered?

Shipping is usually carried out via our shipping service provider DHL . Your order will be picked up from us , brought to the distribution center and delivered to you expressly by the postman .

Can I track the delivery status of my order?

After your order has been shipped, you will receive an email from us with all shipment information and a tracking number from DHL with which you can track your delivery live.

What happens if an item is delivered damaged or incorrect?

In the rarest case, an order may be damaged during transport and cannot be returned to you in its original condition. In this case, we ask you to contact us as quickly as possible by email, telephone or via our live chat. After sending the photos of the broken package, we will immediately send you a replacement to your address.

Can I have my order delivered to a different address?

Of course, you can also send your order to another address of your choice . In this case, we ask you to still provide your own address as a different billing address after selecting the payment method. This way we can add your address to your invoice and present it to you properly.

any questions about the gift service

Can I send an order as a gift?

You can send our cocktail sets free of charge as a gift using our gift service. Simply check the box next to “Give a gift of a cocktail box” .

Can I include a gift message?

You are welcome to enter a personal message and we will then print it on the free gift card .

How does the person receiving the gift know who the gift comes from?

You have the option to enter your own name and the name of the person receiving the gift . This makes it even easier to give our cocktail sets as gifts without causing confusion.

Can I process the gift order e.g. E.g. have it delivered on a specific day for a birthday?

So that you can give away our cocktail sets with perfect timing , you have the option of selecting a specific delivery day . Your order will then be stored with our shipping service provider until the desired delivery date and delivered on your selected date . We only charge you €1 for storage.

How are gift orders packaged?

If you order with our free gift service, we will gift-wrap your order according to your instructions and include your gift note. In this case, of course , no delivery note or invoice will be included with the package. You will receive this from us by email.

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